In case of any questions or doubts regarding the rules set forth here, please contact us here.
Order we made for you - definitions
|Price list||The FreshMail program is payable, and the principles of remuneration and the list of prices for individual services have been specified in the Price List. The Price list will be important to you if after the Trial Period you decide to use the Program payable;|
|Documentation||After logging in the Service, you will be able to download all the files we have made available, which, for the sake of simplicity, we call the Documentation. These include, in particular, materials that facilitate the use of the Program;|
|FreshMail||That’s us. We are a limited liability company seated in Cracow, Poland, entered into the register of the National Court Register by the District Court for Cracow-Downtown, XI Commercial Division of the National Court Register, under KRS number 0000497051.|
|GDPR||You can learn more about GDPR - General Data Protection Regulations - (UE) 2016/679 of April 27, 2016 regarding the storage and processing of personal data and its replacement of EU Directive 95/46/WE here.|
|Campaign||This is what FreshMail creates. It’s a mass sending of emails through use of the FreshMail application. Campaigns are sent by you to a database of subscribers, who receive messages of the same general design in email, SMS or MMS formats. Campaigns can also be constituted of individual messages sent to selected subscribers.|
|Account||It is yours and only yours. After logging into the Service, an individual profile will be created for you, with the help of which you will be able to use the functionality and resources of the Program;|
|Trial Account||It is an Account that you can set up for 30 days (Trial Period) and therefore not to incur any fees for FreshMail. You can create mailing lists on the Trial Account with a maximum total amount of 100 000 of e-mail addresses or phone numbers of Recipients. You can send up to 1000 messages in the Trial Period. Trial Account does not have certain functionalities of the Program and has limited access to technical support;|
|Recipients||You send Campaigns to them. These are people whose e-mail addresses or phone numbers you import into the Program. Remember, however, that the number of Recipients in your Account is the sum of the address amount in all of your Recipients' lists, even if individual e-mail addresses or phone numbers are repeated on these recipients lists;|
|Anti-spam policy||We attach particular importance to the fact that the use of the Program takes place in accordance with the provisions of generally applicable law and generally accepted principles of the Internet. We have therefore created an Anti-spam Policy that brings together all the above regulations and rules. If you want to read the Anti-spam Policy click here;|
|Personal data||All subscriber data imported into FreshMaill and meeting the definitions set by the General Data Protection Regulations (GDPR) and other applicable laws.|
|Program||You import the databases into it, which contain recipients' e-mail addresses or phone numbers and also you send the Campaigns through it. It is an IT program available online, under the domain app.freshmail.com, operating through modern web browsers in the Software model as a Services (you do not have to install it on your computer);|
|Report||Do you want to know how many Recipients have received your Campaign? The Report allows you to read the statistics of your Campaigns;|
|Service||You log in to the Account and use the Program through it. It is the site which is available at freshmail.com;|
|Spamtrap||This is an address that is intentionally left somewhere on the Internet to identify senders that are not acting in accordance with the law or with good practices of email marketing. The address can be created specifically for this purpose or it can be an already existing address that has been inactive for at least two years. The presence of a Spamtrap address on your Subscriber list suggests a lack of hygiene in your database.|
What is the Program and how is it used?
- The User shall respect applicable copyright and authorship laws regarding FreshMail’s ownership of the Program and the Service provided. This includes, but is not limited to, copying, translating, adapting or otherwise changing anything, in part or in whole, content, coding, functions or anything else related to the operation of FreshMail.
- The license granted to you and related rights to use the Service, Documentation and Program shall expire upon the termination, withdrawal or expiration of the Agreement.
Everyone went through it - registration
5. In order to use the Program, you must first set up (or use an already owned) e-mail account.
7. If you already have an email address and the equipment specified above, you can move on to registration. Without a successful registration you will not have access to any of the functionalities of the System or Program. Go to www.freshmail.com to begin the registration process. Furthermore, you will be asked to provide and confirm your name, email address, phone number and a password that will help to ensure the security of your Account. We recommend that any password you use meets high security requirements, using at least 8 characters, different letters and numbers or special characters. The program will verify your password and notify you if your proposed password meets the requirements.
8. Remember that the FreshMail application operates via the Internet - therefore we will send you all information and documents related to the Service and the use of the Program electronically. If you want to be up to date with all new products in the field of e-mail marketing, including, among others, new functionalities of the Program or about the latest marketing trends, don’t forget to indicate that you agree to FreshMail’s of your processing your personal data for marketing purposes, including direct marketing, in particular for the purpose of submitting your own information to FreshMail.
- Remember that your e-mail is a login to the Program, and you log in for the first time using the e-mail address provided by you when registering. At any time you can, however, request to change your login by contacting the Customer Service Office.
What can I import into the Program?
11. Remember that you can only import e-mail addresses and phone numbers that have been previously verified through explicit consent to receive commercial information by electronic means. You must be an administrator of such personal data in accordance with the understanding of GDPR (or act on behalf of the administrator as a processor), as well as applicable regulations regarding personal data and you must sign a contract with FreshMail to entrust the processing of said personal data. Detailed information on what you can import into FreshMail can be found in the Antispam Policy.
12. You must be the administrator of the data entered into the Program and you assume responsibility for its proper use in accordance with the rules described here.
13. As the administrator, you bear full responsibility for importing data into the Program. Should it be necessary, you release FreshMail from all responsibility for data uploaded into the Program. The maximum number of Subscriber lists is 100 (one hundred) but this limit can be increased if necessary by contacting our Customer Support.
How to send the first Campaign?
15. The Program has been designed so that everyone can use it in an easy and intuitive way. We provide you with both, the opportunity to design your campaigns from scratch and to use ready-made solutions. In case of difficulties, please read the "Step by Step Campaign" guide, which you will find here. Remember, however, that you are responsible for the preparation of the Campaign and its content, and we provide you only with tools that enable this.
16. The results of the sent campaign can be found in the constantly updated Report. We record the activities of the Recipients in it for half a year after sending the Campaign. All activities carried out by the Recipients after this time will not be included in the Report.
17. The photos used in the FreshMail templates from the Template Library are for reference only and should not be used by you in the Campaigns.
18. When registering, you have access to the Trial Account, which, however, does not have all the functionalities of the Program.
19. You can store up to 100 000 (one hundred thousand) addresses or phone numbers of the recipients on the Trial Account, remembering that the e-mail addresses and phone numbers from all recipient lists created by you will be added, even if the data is repeated on the Recipients lists. You can send up to 10 000 (ten thousand) messages from a Trial Account. In the event of exceeding any of the above limits, the possibility of sending a Campaign to your Trial Account will be blocked and the Program will inform you about the necessity to purchase a payable program.
20. Data entered during the blockage by the subscription form, placed on your website and connected to the list of recipients in the Program, will not be saved. However, you do not have to worry - make a payment according to the Price List available [here], and the blockage will be automatically cancelled after the payment is posted. You then have access to the Account and all current functionalities of the Program.
By using the Service and the Program, you ensure that:
22. You will be fully responsible for the Campaigns and their content sent from your Account. The Campaigns you create from the beginning to the end depend only on you, but remember about the principle of responsibility for all people for whom you have created additional access accounts;
23. You may not use accounts belonging to others or make your Account available to others, with the exception of persons authorised by you to use the Program and process the Personal Data contained therein.
25. You are not allowed to use the Account, Service, Program and Documentation to a scope other than necessary for the purposes of the Agreement;
26. You will protect our intellectual property and business secrets;
28. You will keep confidential all information obtained in connection with the Agreement, in particular its terms, provided that they are not publicly available by FreshMail;
29. You will inform us about the change of contact e-mail address within seven (7) days from the change. Your contact address is the e-mail address provided in the registration - all you need to do is make an appropriate change in the Contact → Settings tab available on your Account. Remember, however, that the contact address is not tantamount to the login - in order to change the login, contact the Customer Service Office available here;
31. You accept voluntarily to use the Service and the Program;
32. The data entered by you during the registration process are truthful;
33. Importing your personal data and other information to the Program has occurred in accordance with the Anti-spam Policy, including with the generally applicable laws, and the import does not violate any rights of other persons or entities.
34. You are the administrator of Personal Data processed in the Program in accordance with the definition of the GDPR and the Personal Data Act, or you are the so-called processor, an entity that processes Personal Data on behalf of another entity based on the relevant contract or agreement.
35. Files you import into the Program do not violate generally applicable law.
FreshMail ensures that:
- It will preserve the confidentiality of the database you import into the Program;
- It will notify you of any instances of an existing or suspected violation of your business secret or provisions of applicable law that occurred or could have occurred during the performance of the Agreement;
- If you have agree to this, you will be notified of new solutions and functionalities related to the Website or the Program. Remember, however, that in order to receive these notifications you must agree to receive commercial information by electronic means (point 8 of the Regulations);
- With prior written or e-mail approval, you can allow us to use fragments or the whole of your Campaign and its results as a case study at industry meetings, conferences and industry and scientific publications. Remember that whenever we ask about it, "no" is also a good answer;
- We continue to work on improving the Service, the Program and on increasing the efficiency of your Campaigns. Therefore, for the purposes of statistical surveys, you agree that we can use the statistical data of your Campaigns, in particular their:
and that we could publish the results of these surveys at industry meetings, conferences and in industry and scientific publications. We guarantee that the use of this data will be in a way that prevents your identification.
- If you are satisfied with the services we provide, let us boast of it. We can therefore ask you whether you agree to let us know about your cooperation, including by placing your company logo on our website. Remember that whenever we ask about it, "no" is also a good answer.
Entrust to process personal data
44.By entering into the Agreement and by entering data into the Program, the User entrusts FreshMail to process personal data related to the implementation and execution of Campaigns. Your database may contain personal information.
- When you create an account in the Program, a Contract Regarding the Processing of Personal Data will be generated, which you must sign.
- Remember that you are the administrator of personal data (or you act on behalf of an administrator) and you are under an obligation to conclude an agreement with FreshMail specifying the scope and purpose of entrusting us with the processing of personal data. This can be done in four ways:
a. By electronically signing of the contract we have generated in the Program - we understand your signature as clicking the "I accept the agreement" button;
b. By downloading the contract, printing it, signing it, scanning it and uploading it to the Program;
c. By downloading the agreement, printing it, signing it and sending it in paper form to the address of FreshMail;
d. By concluding a separate written license agreement with us, together with the Data Processing Agreement attached to it.
- Until you sign the Agreement Regarding the Storage and Processing of Personal Data with us, FreshMail may:
(i) block address databases from being added to your account
(ii) block your account from sending any campaigns
- We process personal data as part of the compensation received for using the Program.
- You can download Personal Data previously imported into the Program and modify it to a file in the CSV format. This file will contain the personal data of Subscribers entered into the system along with the contents of additional fields stored in the Program. This possibility exhausts the obligation of FreshMail resulting from art. 20 para. 1 GDPR.
50 . We process your personal data at your request in connection with your use of the Program during the Trial Period.
- Please remember that moderation by FreshMail releases You in no way from the full responsibility for the content and manner of conducting the Campaign.
Blocking the Account or sending
- We may temporarily block your Account in the case in which:
(i) you have not logged into your Account for more than 30 (thirty) days. However, after attempting to log in, you will receive an activation e-mail from us - clicking on the appropriate link will remove the blockage;
(iii) you break (or there are reasonable assumptions) the provisions of generally applicable law. In this case the blockage will be removed after providing the necessary explanations. Despite the explanations, however, we can keep the Account blocked. In the event that the above-mentioned violations were aimed at use of the Program's services in a manner inconsistent with their intended purpose and keeping the Account blocked, the Customer shall lose the right to obtain a refund of the payment made;
- In the case we find sending of a Campaign inconsistent with the Anti-spam Policy, including the generally applicable laws or statements on the list of Recipients of the Spamtrap Campaign, including abuse addresses (abuse@domain) or postmaster (postmaster@domain), we can also permanently block any Campaign sending to these Recipients Lists.
Termination of Agreement
- You can terminate the Agreement at any time by sending us a written or e-mail notice of termination. The termination is effective after the 7 day notice period expires.
- FreshMail may terminate the Agreement at any time and for any reason, or no reason at all, with immediate effect.
- We can terminate the Agreement with an immediate effect in the case when:
(ii) violations of generally applicable law;
(iii) failure to sign Agreement Regarding Storage and Processing of Personal Data;
(iv) revoking consent to process personal data given by you;
(v) requesting that your personal data be removed in its entirety or in part, preventing us from performing the Agreement or you have objected to the processing of your personal data.
- Remember that after the expiration of the Test Period (30 days) you have 30 (thirty) days to purchase a paid license to use the Program. During this period, you will have access to the "Payments" tab in your Account. After the deadline expires, we will delete any databases imported into the Program without informing you about it. After deleting the databases, you have the option of recovering them only in accordance with point 62 of the Trial Regulations.
Deleting the account
- If you decide to terminate your cooperation with us before the 30 Day Trial period expires, you can delete your account yourself using the "Delete account" option in Settings. The data in your account will be deleted.
- In addition, FreshMail is entitled to delete your Account if:
(i) the 30-day Trial Period has ended and you have not decided to purchase a paid license to use the Program;
(ii) the Agreement has expired or has been terminated for any reason;
- It is possible to restore a cancelled Account up to 90 days from the moment of deleting the Account. This requires manual work of the programmer, therefore it is an additional service, the cost of which is $ 300.
- 7 days before the end of the Trial Period, we will send you a message reminding you of the impending expiry date of the Agreement. You should then decide if you are switching to a paid plan for using the Program. If you do not do so, after 30 days have elapsed since the end of the Trial Period, we will delete your Account and any databases imported into the Program. After deleting your databases, you have the option of recovering them only in accordance with point 61 of the Regulations.
- FreshMail, at the Customer's request, will prepare a report on the destruction of personal data that has been imported into the Program via the Account.
- Deleting an Account does not terminate your consent to receive marketing communications from FreshMail, and at the same time does not withdraw your consent to the processing of your personal data by FreshMail in this respect.
66. At any time, we can:
(i) introduce new fees for using additional services provided on the Service or the Program. Additional fees will not affect the possibilities of sending the Campaigns;
- The program is just a tool that you use. Therefore, you accept that:
(i) we are not liable for damages, including lost profits, loss of data or information, as a result of failure to provide data to or information to Recipients, their delivery to other recipient, delays in delivery or interruptions in the Program or provision of services;
(ii) we are not liable for unlawful use of the Program, regardless of how it is used;
(iii) we are liable to you for a maximum of one month (1 month) of net remuneration that you would pay according to the Price list for accounts payable in "no limit" mode, assuming that you would have the same base size as you actually imported into the Trial Account
(iv) You are solely responsible for the database of personal data imported into the Program and you are the administrator of this data in accordance with the provisions of the GDPR and the Personal Data Act.
Personal Data Processing
- FreshMail is committed to maintaining the highest standards regarding the protection of private personal data.
- Your personal data will be processed for the purposes of the Agreement and, if you submit such a statement, in order to:
(i) send you messages related to the Program electronically;
(ii) conduct direct marketing, in particular for the purpose of sending commercial information.
73. Remember that you can contact FreshMail at any time to obtain information about the use of your personal data and you have the right to inspect your personal data at any time and to update and correct it as well as to request that it no longer be processed.
74. You can object at any time to the processing of your personal data by FreshMail. However, it is important to remember that such opposition will result in your inability to use the functionality of the Program. It may also cause the termination of the Agreement with immediate effect.
76. FreshMail safeguards the personal data entrusted to us and fulfills all obligations imposed on us by the Personal Data Act and the GDPR. We will also maintain the security of your data to the extent required by the applicable law.
77. FreshMail is constantly striving to improve the quality and effectiveness of the System and Program. FreshMail may, at any time, introduce updated and expanded versions of one or the other or both.
78. FreshMail’s correspondence with Users is sent to the email address given during the registration process.
80. Legal disputes will be resolved in the court district of FreshMail’s jurisdiction.
81. Regulations in the above version are effective from 24 April 2018.