Terms of Use (valid to 29.02.2024)

FreshMail is an innovative company committed to providing the highest standard of service. These Terms of Use have been created for you and are meant to clearly define the use of FreshMail services for purposes directly related to business, professional or statutory activities. The nature of FreshMail services is such that they are not intended for consumers.

Before you use the FreshMail Portal in any way, please read the full Terms of Use.

IMPORTANT! As FreshMail is currently in the process of joining forces with MailerLite, and our range of services will change between 1 March 2024 and 28 February 2025, this version of the Terms of Use is valid until 29 February 2024. Here you can find out how our services will change in the near future.

These Terms of Use are for you, so FreshMail wants them to be as clear as possible. For easy reading and navigation, the Terms of Use are broken down into sections, each provided with a commentary. Remember that the breakdown into sections is indicative only and no section shall be interpreted separately from all other sections of these Terms of Use.

If you have any questions or concerns about the content of these Terms of Use, feel free to contact us. You can find our contact details at the end of this document (point 85).

Keeping things organised for you – definition of terms

FreshMail likes to keep things organised. That is why we’ve put together a short list of definitions used in these Terms of Use.

API	This is a simple integration that allows you to effectively combine and integrate any application with your FreshMail account. Detailed guidelines for using the API can be found here.
Group Email Address	A single email address, e.g. office@domain.pl, used for the distribution of emails to other email addresses.
Price List	The FreshMail App is provided at a charge, and the payment criteria and pricing of individual services are outlined in the Price List, which you can find here. The Price List is supplementary to the Terms of Use and is an integral part of the Contract you conclude with us.
Documentation	After logging in to the FreshMail Portal, you can download any of the available files. FreshMail calls them Documentation for short. Documentation includes materials to help you use the FreshMail App, or reports you can generate with the App.
Personal Data	This means any personal data of the Subscribers or other third parties as defined in the GDPR and which you import to the FreshMail App or which you generate in the FreshMail App while using FreshMail services.
FreshMail	That’s us. FreshMail is a limited liability company with its registered office in Kraków, entered into the commercial register of the National Court Register (KRS) by the District Court of Kraków-Śródmieście in Kraków, 11th Commercial Division of the KRS, under KRS number: 0000497051; That’s us. FreshMail is a limited liability company with its registered office in Kraków, entered into the commercial register of the National Court Register (KRS) by the District Court of Kraków-Śródmieście in Kraków, 11th Commercial Division of the KRS, under KRS number: 0000497051 or FreshMail Holding S.A. with its registered office in Kraków, entered into the commercial register of the National Court Register (KRS) by the District Court of Kraków-Śródmieście in Kraków, 11th Commercial Division of the KRS, under KRS number: 0000709992 - depending on which entity.....
Campaign	You are a Consumer if you are a natural person and do not conduct business or professional activity.
Consumer	Campaigns are the primary task of the FreshMail App. A Campaign is a single mass delivery of one marketing email or text message, based on a single template, and made by you via the App. A single message is also considered to be a Campaign. Note that transactional emails sent from the FreshMail App are not a Campaign.
Account	It’s yours and yours alone. After signing up to the FreshMail Portal, you will have a personalised profile generated for you to use the FreshMail App functionalities and resources.
Trial Account	This is an Account that you set up for a trial period of 14 days (‘Trial Period’), and therefore you do not pay any fees to FreshMail during the Trial Period. Your Trial Account lets you create mailing lists with a maximum total of 100,000 Subscribers, expressed as the number of unique email addresses or phone numbers. You can send a maximum of 5,000 messages during the Trial Period. The Trial Account is missing some features of the FreshMail App, and access to technical support is limited.
Moderation	The Campaigns and the Landing Page are subject to moderation by FreshMail before delivery or publishing. FreshMail reserves the right to verify the compliance of the content with the Terms of Use, the Anti-Spam Policy, and good email marketing practice.
Landing Page	A simple website which you can create in the FreshMail App, mainly with a view to obtaining Personal Data of your Subscribers. The Landing Page content is created and managed by you according to these Terms of Use.
Subscribers	You send your Campaigns to them. These are the individuals whose email addresses and/or phone numbers you import to the FreshMail App. Remember that the number of Subscribers in your Account is the sum of the numbers of email addresses in all your Subscriber Lists, even if individual email addresses or phone numbers are repeated in these Lists.
Anti-Spam Policy	FreshMail wants all use of the FreshMail App to be in compliance with mandatory provisions of law and generally accepted Internet practices. Therefore, FreshMail has created the Anti-Spam Policy, which brings together all the foregoing regulations and rules. If you wish to read the Anti-Spam Policy, click here.
Privacy Policy	FreshMail is committed to protecting your privacy. That is why we have created the Privacy Policy, a set of practices and rules according to which we process your Personal Data. If you wish to read the Privacy Policy, click here.
FreshMail App	This is where you import the databases of email addresses or phone numbers of the Subscribers and send your Campaigns through it. The FreshMail App is an online application accessed at app.freshmail.com and provided as Software as a Service (SaaS). You do not have to install it on your computer.
Business entity	This is a legal entity or a natural person that conducts business activity and establishes cooperation with us, with the contract concluded with us stating that this cooperation is directly associated with the activity performed and is of professional character to such a legal entity or natural person.
Business entity with the rights of a consumer	You are a Business entity with the rights of a consumer if you are a sole entrepreneur and use our services in the scope directly related to your business activity, with the contract concluded with us stating that this cooperation does not have a professional character for you, for example, based on the data concerning the subject matter of your business activity listed in the Central Register and Information on Economic Activity (CEIDG).
Report	Would you like to know how many Subscribers have received your Campaign? The Report functionality lets you view the statistical data of your Campaigns.
Terms of Use	This is what you are reading right now. It is a FreshMail policy document in which FreshMail has defined the terms of your paid use of the FreshMail Portal and App. If you have already used a Trial Account, the text in blue highlights the provisions which are different from the Trial Account Terms of Use.
Trial Account Terms of Use	Before you decide to use the full version of the FreshMail App against a fee, you can test it free of charge with a Trial Account. FreshMail’s relations with you during the free Trial Period are regulated in a separate document, the Trial Account Terms of Use which you can read [here].
GDPR	(General Data Protection Regulation) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, published in the Official Journal of the EU.
Portal	This is how you access your Account and use the FreshMail App. It is a website available at freshmail.com .
Spamtrap	An address which was created and published on the Internet intentionally or transformed from an email address that had not been used for at least two years. A Spamtrap detects instances of sending email messages to the email addresses which exist in databases created illegally or not in compliance with good email marketing practice (examples: read Sections 2.ii and 2.iii of the Anti-Spam Policy). The presence of Spamtraps on your Subscriber List can also mean poor maintenance of the Subscriber database.
Content	Any graphic, text and audio-visual elements that you upload to the FreshMail App during any Campaign, in a Landing Page or in transactional emails. You are solely responsible for their compliance with the law.
Contract	You conclude the Contract with FreshMail for the paid use of the FreshMail App by accepting these Terms of Use and the guidelines specified here. If you do not wish to pay for your use of the FreshMail App with an electronic wallet or by Recurring Payment charged from your credit card, you can conclude a written non-exclusive licence agreement with FreshMail. The Terms of Use of the non-exclusive licence agreement are not unlike these Terms of Use.If you have previously used a Trial Account, you have 30 days after the end of the Trial Period to conclude the Contract with FreshMail for a paid use of the FreshMail App. After that time, your Trial Account and all its data will be deleted by FreshMail.
Copyright Act	This is the Polish Copyright and Related Rights Act (Polish: “Ustawa o prawie autorskim i prawach pokrewnych”) of 4 February 1994 (with the consolidated text in Dz.U. Journal of Laws of 2006 No. 90, item 631, as amended).
E-Services Act	This is the Polish Electronic Services Act (Polish: “Ustawa o świadczeniu usług drogą elektroniczną”) of 18 July 2002 (with the consolidated text in the Journal of Laws of 2013, item 1422).

Unless otherwise stated in these Terms of Use, the terms listed above in capital letters shall always have the foregoing definitions.

What is the FreshMail App and how do I use it?
FreshMail provides email marketing services through the FreshMail Portal. These services are provided by supplying you with the tools and functionalities of the FreshMail App.
You can use other functionalities available in the FreshMail App, such as:
(i) SMS marketing;
(ii) transactional emails (you must sign a separate contract with FreshMail to be able to use them);
(iii) Landing Pages.
By accepting these Terms of Use and making the payment, you conclude the Contract with FreshMail. Under the Contract, FreshMail provides you with a paid and non-exclusive license to use the FreshMail App with a single individual login (an email address), at one time and at one workstation. You can create access credentials on your Account for other users. Note, however, that you are solely liable for how your FreshMail Account is used, especially for any act in violation of the Contract, the Terms of Use, or the Anti-Spam Policy. You can use the FreshMail App and Documentation you download from the FreshMail Portal for your purposes only and as regulated by the Contract.
Under the Contract concluded, you are entitled to a license for the FreshMail App in the fields of exploitation specified in Articles 74 and 75 of the Copyright Act; however, you shall not:
(i) permanently or temporarily duplicate the FreshMail App in whole or part with any means or in any form;
(ii) translate, adapt, modify the layout or otherwise change the FreshMail App;
(iii) make backup copies of the FreshMail App;
(iv) duplicate the source code or translate its form as construed under Article 74(4)(1 and 2) of the Copyright Act.
The license granted to you enables unobstructed sending of Campaigns and use of other functionalities available in the FreshMail App.
The license granted to you and its related rights to use the FreshMail Portal, Documentation and App will expire when the Contract is terminated, expires or is withdrawn from.
Everyone’s been through this – Signing up
To use the FreshMail App, you will need to set up an email account for yourself or use the one you already have. Account registration in the FreshMail App will only be possible until 29 February 2024.
To sign up for FreshMail and use the FreshMail Portal and App, you need a terminal with Internet connectivity. The terminal must have a software application installed for browsing Internet resources (web browser). The web browser must accept cookie files and have JavaScript support enabled.
If you already have an email account and your terminal meets the foregoing criteria, the next step is to sign up for FreshMail. Without signing up, you cannot access any functionalities of the FreshMail App. The Sign-up Form is available at freshmail.com . You will need to fill it with your real personal data:
(i) your first name;
(ii) your email address;
(iii) your phone number.
You will also need to set up and confirm a password for your Account. Your password should be very secure and include at least 8 characters: different letters and digits or special characters. We also recommend that you enable the two-factor authentication option (2FA), which provides your account with additional protection. You can find out how to activate this function here. The FreshMail App will verify your password and tell you if it meets the criteria.
Note that the FreshMail App is operated on the Internet. That is why all information and documents related to the FreshMail Portal and the use of the FreshMail App will be sent to you over the Internet only. If you wish to stay up to date with all the innovations in email marketing, such as new functionalities added to the FreshMail App or the latest marketing trends, do not forget to give your consent to the processing of your personal data for marketing purposes by FreshMail, which includes direct marketing, especially for the transmission of FreshMail’s commercial information to you.
You are signed up once you have clicked Create Account or another on-screen button to create the Account, filled in the Sign-up Form and confirmed the entry. This will create your Trial Account. The paid Account is regulated by these Terms of Use.
Remember that the email address you have signed up with is your login to the FreshMail App and you need it to sign in for the first time. You can always request a change of your login by contacting the FreshMail Customer Support.
The FreshMail App will only work correctly on the browsers we support. The currently supported browsers can be found on our website. We would like to point out that the FreshMail App may not work properly or at all with other versions of browsers.

What can I upload to the FreshMail App?
By now, you should have a very good understanding of Article 10 of the E-Services Act and Articles 4(7) and 6(1) of GDPR. To manage your email and SMS marketing, you can upload email addresses and phone numbers owned by Subscribers who have been verified as having granted you their consent to receive commercial information by electronic channels of communication. To use other functionalities of the FreshMail App (e.g. transactional emails), you need to secure a correct legal basis for the processing of Personal Data. To do this, you must become a Personal Data Controller as construed under GDPR (or act as a Personal Data Processor for and on behalf of the Personal Data Controller). This, in turn, requires you to conclude a personal data processing outsourcing agreement with FreshMail. You can find more details about what you can upload to the FreshMail App in the Anti-Spam Policy.
If you do not know Article 10 of the E-Services Act, read it here.
If you do not know Article 4(7) or 6(1) of GDPR, you can read both here.
When creating a Landing Page you can upload any graphical and text Content to the FreshMail App. Note that you are solely liable for the Content uploaded by you. Read more in points 54 to 58 of the Terms of Use about Moderation and the ‘notice and take down’ procedure.
Note that you are solely and fully liable for the data and Content you upload to the FreshMail App. You shall indemnify and hold FreshMail harmless from any liability for the data you have uploaded to the FreshMail App.
FreshMail has the right to verify all email addresses imported to its System and will use dedicated IT tools to verify if any risks may arise from your sending of Campaigns to toxic (potentially dangerous) email addresses. If any such risk is found during the verification, such a Campaign will not be sent by FreshMail. If a large number of toxic email addresses or Group Email Addresses is found on any Subscriber List, FreshMail may suspend the sending of the Campaign to the entire Subscriber List concerned or block your Account according to point 59, 60 and 63 of these Terms of Use.
If you have previously taken advantage of a Trial Period, just after you enter into the Contract with FreshMail for the paid use of the FreshMail App, all your data, your Subscriber Lists and Contents will be saved in the paid account.

How do I send my first Campaign?
The FreshMail App has been designed for easy and intuitive use by everyone eligible. FreshMail enables you to design your Campaign from scratch or by applying predefined solutions. If you need any help, read FreshMail’s ‘How to plan an email campaign’. You can find it here. Remember that it is you who creates your Campaigns and their content. FreshMail only provides you with the right tools to so.
Remember that Campaigns sent through a paid Account are released only when the Account has no outstanding payments. FreshMail automatically posts all fees credited and made by you online. You need to be patient, however, as the payment processing can take anywhere from a few minutes to a few days.
You can find the results of each sent Campaign in the Report, which is updated on an ongoing basis. The Report registers the activities of Subscribers for the duration of your paid use of the FreshMail App. The Subscriber activity after this period will not be included in the Report.
The photographs featured in the templates from the FreshMail template library are indicative only, and you should not use them in any actual Campaigns.

Payments
The use of the FreshMail App is provided at a charge. You will find all the necessary details on this subject in the Purchasing Guidelines, which is an integral part of the Terms of Use.

By using the FreshMail Portal and App, you warrant and represent the following:
You will be fully and solely liable for every Campaign you send, every Landing Page published and for all their Content. All the Campaigns and Landing Pages you create are your sole liability and responsibility, and you are also liable for all the users whom you gave additional access credentials to your Account.
You will not use any Accounts of other users or share your Account with anyone other than the users you have authorised to use the FreshMail App and process the Personal Data featured in the FreshMail App.
You will not resale or otherwise dispose of your Account to any third party. Remember that you can always sign up for more than one Account. However, if you attempt to circumvent the Terms of Use, the Privacy Policy and/or the Anti-Spam Policy with any of your Accounts, FreshMail has the right to block all these Accounts and terminate your Contract.
You will not use the Account, the FreshMail Portal, the FreshMail App or the Documentation for purposes other than required to perform your Contract.
You will protect FreshMail’s intellectual property rights and trade secrets.
You have read, understood and accepted to comply with the prevailing regulations of law and FreshMail’s Terms of Use, Privacy Policy and Anti-Spam Policy.
You will keep confidential all information obtained in relation to the Contract, especially the provisions of the Contract unless made public by FreshMail.
You will notify FreshMail in seven (7) days of each change of your contact email address. Your contact email address is the email address you have used to sign up. You can change it in your Account Settings → Contact. Note that your contact email address is NOT your login. To change your login, contact the FreshMail Customer Support here.
You will assist FreshMail in processing every claim or complaint filed by any of your Subscribers or third parties against any of your Campaigns, Landing Pages or other breaches of FreshMail’s Terms of Use, Privacy Policy or Anti-Spam Policy.
You agree that you use the FreshMail Portal and App voluntarily.
All the data you have provided to sign up for FreshMail is true.
All Personal Data, Content and other information which you may upload to the FreshMail App will be uploaded in compliance with FreshMail’s Anti-Spam Policy, the prevailing regulations of law and social conduct, and no upload will infringe on any rights of any natural person or organisation.
You are a Personal Data Controller of the Personal Data processed in the FreshMail App according to GDPR, or you are a Personal Data Processor, an entity which processes Personal Data under a personal data processing outsourcing agreement concluded with a third party or third parties.
The Content you upload to the FreshMail App shall not violate the prevailing regulations of law and third-party rights.

FreshMail warrants and represents the following:
FreshMail will keep confidential all the databases you upload to the FreshMail App.
FreshMail will advise you of every actual or suspected violation of your trade secrets or the prevailing regulations of law which occur or might have occurred during the discharge of the Contract.
If you have agreed to, FreshMail will notify you of novel solutions created in relation to the FreshMail Portal and/or App. Note that you will receive these notifications only if you have agreed to receive electronic commercial information (see point 11 of the Terms of Use).

Privacy Policy – to protect the secrets entrusted to us
When you do business with FreshMail, you and FreshMail are like connected vessels. This means that you and FreshMail must protect every information entrusted to one another. By concluding the Contract, you warrant and represent that together with FreshMail, you will protect all information exchanged between you and FreshMail. The Terms of Use of information security are established in the Privacy Policy, which you can read here.
Your compliance with the Privacy Policy is not always mandatory. If you are required to disclose any information under the prevailing regulations of law, you must comply with all obligations arising therefrom.
If you allow FreshMail in prior by email or letter to do so, FreshMail may use your Campaigns and/or Landing Pages and their delivery results in part or whole as case studies for industry meetings, conferences, published papers or research work. Remember: if we ask for this permission, a “No” is also a good answer.
FreshMail continues to improve its Portal and App and strives to improve the effectiveness of your Campaigns. That is why you agree for FreshMail to use the statistical data generated from your Campaigns for statistical analysis and research, and the statistical data includes:
(i) number;
(ii) frequency;
(iii) effectiveness;
and for FreshMail to publish the results of its statistical analysis and research of your statistical data at industry meetings and conferences and in published papers or research work. FreshMail warrants and represents that no use of your statistical data will enable any identification of you or your Subscribers.
If you are satisfied with the services provided by FreshMail, let us boast about it! FreshMail may ask for your consent to publish information about FreshMail’s business with you, including by publishing your logo on FreshMail’s website. Remember: if we ask for this permission, a “No” is also a good answer.

Outsourcing of personal data processing
When you create an Account in the FreshMail App, a document titled “Personal Data Processing Outsourcing Agreement” is generated for you to sign, which is obligatory.
Note that you are a Personal Data Controller (or, as applicable, you act as a Personal Data Processor on behalf of a Personal Data Controller) and you are required to conclude an agreement with FreshMail to specify the extent and purposes of outsourcing of personal data processing by FreshMail. You can do this in one of four ways:

(i) Click the “Accept the Agreement” button below the Personal Data Processing Outsourcing Agreement generated in the FreshMail App, which is equivalent to signing the Agreement electronically.
(ii) Download, print, sign by hand, scan and upload the Personal Data Processing Outsourcing Agreement back to the FreshMail App.
(iii) Download, print, sign by hand, and send the Personal Data Processing Outsourcing Agreement by mail to the corporate headquarters of FreshMail.
(iv) Conclude a separate non-exclusive license agreement on paper and with the Personal Data Processing Outsourcing Agreement as its attachment.
Unless you sign the Personal Data Processing Outsourcing Agreement with FreshMail, FreshMail may prevent you from:
(i) uploading any database to your Account (also when uploading via any Landing Page or other services provided by third parties);
(ii) sending Campaigns and transactional emails,
(iii) publishing any Landing Pages you may create.
FreshMail is outsourced for and manages the processing of Personal Data on your behalf against your payment for the FreshMail App which you use.
You can download Personal Data from the FreshMail App (if any Personal Data has been uploaded and potentially modified to and in the FreshMail App) into a CSV (comma-separated values) file. The CSV file will include the Personal Data of your Subscribers uploaded to the FreshMail App and the contents of the additional fields stored in the FreshMail App. This way FreshMail discharges its obligation imposed by Article 20(1) of GDPR.

Moderation
Prior to sending, each Campaign is moderated by FreshMail for compliance with the highest standards of mass delivery of email and mobile text communications. The FreshMail Customer Support screens each Campaign for compliance with FreshMail’s Terms of Use, Anti-Spam Policy and Privacy Policy; this includes checking that a resignation link is included in the Campaign. If no resignation link is provided in the Campaign, the Campaign is prevented from being sent. FreshMail may also suspend any Campaign from sending if it features any offensive, illegal or immoral content, or the Campaign is otherwise in violation of FreshMail’s Terms of Use, Anti-Spam Policy and/or Privacy Policy. If your Campaign is suspended, you are not entitled to a refund of any payment already made to FreshMail.
Landing Pages are moderated not unlike Campaigns, see point 52 of the Terms of Use, although no Landing Page is required to feature the resignation link.
Campaigns and Landing Pages sent or shared from all types of FreshMail Accounts are subject to moderation, irrespective of the Payment plan in effect.
Moderation by FreshMail does not release you from your liability for the content and management of your Campaigns and Landing Pages.
Aside from Moderation, FreshMail has the right to remove certain Content which you may have uploaded to the FreshMail App; this applies especially to the content published on Landing Pages and reported beyond any doubt by any third party or officials to be in violation of anyone’s rights and/or the prevailing regulations of law.

Account and sending block
FreshMail may temporarily block your Account if:
(i) you are in actual or reasonably suspected breach of these Terms of Use, the Privacy Policy, the Anti-spam Policy, the prevailing regulations of law or the principles of social interaction. If your Account is blocked because of this, the Account will be unblocked once you have provided the necessary clarification of the breach. However, despite this clarification, we may continue to block your Account if we consider that the security of the FreshMail App or other legitimate considerations require it, in particular, if we are required to do so by law or by a relevant state authority (for example, police, Personal Data Protection Office (UODO) etc.). If FreshMail deems that the breach was committed to use any functionality of the FreshMail App against their intended use, especially to generate and distribute spam, the Account will remain blocked, and you will forfeit all the rights to have your payments refunded. In these circumstances, we may terminate the Contract concluded with you with immediate effect in accordance with point 65 (i) of the Terms of Use;
(ii) you are in breach of the provisions on the correct use of the FreshMail App, as specified in point 61-63 of the Terms of Use;
(iii) you have failed to pay for the use of the FreshMail App for at least two or more Billing Periods, i.e. 60 (sixty) days from the due payment date.
If FreshMail identifies a Campaign or Landing Page which has been sent, published or organised against FreshMail’s Anti-Spam Policy or the prevailing regulations of law, or if Spamtraps are found by FreshMail on any Subscriber List you have (including abuse@domain email addresses and/or postmaster@domain email addresses), FreshMail may permanently block you from sending any Campaigns to these Subscriber Lists.

Provisions on the correct use of the FreshMail App
The correct use of the FreshMail App ensures superior standards and efficiency for thousands of our customers. It is therefore important to adhere to the provisions on the correct use of the FreshMail App in such a way that it is equally satisfactory for all its users. In consequence, some instances of the customer’s use of the FreshMail App may be considered a misuse, despite the fact that the customer has bought FreshMail’s services under the “Unlimited” plan. This is in compliance with the provisions of Polish law, according to which you cannot make use of your right which would be contrary to the socio-economic purpose of this right or with the principles of social coexistence.
We have defined certain misuse parameters to ensure that the excessive use of certain features does not have a negative impact on the use of the FreshMail App by other customers or on the effectiveness of their campaigns. We define misuse as, in particular, a situation where a customer uses the FreshMail App in a manner with goes beyond standard use, causing a significant overload of our systems, which has a negative impact on the use of the FreshMail App by other customers. In such a situation, we will inform the customer and give them instructions on how to use the FreshMail App in the correct manner.
If the customer continues to misuse the FreshMail App, FreshMail reserves the right to suspend or block their Account. Each such case shall be considered by us individually and at our discretion. In the above-mentioned cases, the customer is not entitled to demand reimbursement of any amounts paid to FreshMail.

Termination of the Contract
You may terminate the Contract at any time with at least 7 days' notice, at the end of the subscription period you have chosen when entering into the Contract. If you have chosen a monthly subscription, the termination will be effective at the end of the respective billing period in which the aforementioned 7-day notice expires. If you have chosen an annual subscription, the termination will be effective at the end of the annual period you have paid for.To submit a notice of termination, use the "Cancel subscription" option available in your account after logging in.
FreshMail may terminate your Contract at any time by sending you a notice of termination by email or letter. Once served, your notice of termination will be effective at the end of the month following the month in which the notice of termination is submitted.
FreshMail may terminate the Contract with you at any time, without disclosing the reason of the termination to you, with immediate effect and a refund of the up-front payment made by you, where the refund will be prorated by the number of days remaining to the end of your subscription or credits used in the FreshMail App, and without any liability on part of FreshMail for the termination.
FreshMail may also terminate the Contract with you with immediate effect without refunding you any payment you have made to FreshMail when any of the following occurs:
(i) you are or have been in breach of the Terms of Use, the Privacy Policy and/or the Anti-Spam Policy;
(ii) you are or have been in violation of the prevailing regulations of law;
(iii) you have failed to conclude a Personal Data Processing Outsourcing Agreement with FreshMail;
(iv) if you have failed to make a payment to FreshMail for two or more Billing Periods, i.e. for more than 60 days; In this case, after the expiry of the Contract, you will still have access to the tab showing your unpaid invoices. Once they are paid, you will be able to purchase a new subscription plan and use your account once again;
(v) you have cancelled an order for Personal Data processing outsourced from FreshMail;
(vi) you have requested the removal of your own Personal Data in whole or in any part which renders FreshMail unable to perform the Contract, or you have objected to the processing of your Personal Data by FreshMail.Do not worry, though; FreshMail will not terminate your Contract or delete your Account without notice. Before we terminate your Contract and delete your Account, we will send you a message reminding you to make the necessary payment.
In the event of termination of the Contract, you should download the databases and Content which you have uploaded with your Account; you will have a grace period of 30 (thirty) days to download the data after the Contract expires. Once the grace period for your data to be downloaded expires, FreshMail will delete all databases and Content you have uploaded to the FreshMail App without notice. Once your databases and Content have been deleted, you can only recover the data as provided for in point 72 of the Terms of Use.

Deleting your Account
Due to FreshMail’s commitment to provide superior Personal Data protection standards to your Subscribers, the FreshMail Portal allows you to delete your Account and all the data collected in the Account, which includes your Subscriber Lists, Contents, sent Campaign reports, autoresponders, draft unsent Campaigns and draft autoresponders, and all contact and invoicing data which you have submitted to FreshMail. Your Account will be deleted according to the criteria established in the Terms of Use.
You may delete your Account on your own with the Delete Account feature in your Account Settings. This will delete your Account and all its data.
FreshMail shall have the right to delete your Account if any of the following circumstances occur:
(i) The Contract has expired or has been terminated for any reason;
(ii) You have not signed in for more than 12 months in succession;
(iii) You fail to make payments due to FreshMail within 180 days of the expiry date of the previous plan. Exceptions to this are rebranded domains used in Landing Pages, which will be deleted 30 days after the expiry date of the previous plan.Do not worry, though; FreshMail will not delete your Account without notice. Before the time comes for your Account to be deleted, FreshMail will send you a request to make the necessary payment.
Your Account can be restored in 60 days after it is deleted. This will require a manual intervention by programmers and the cost of this service is defined in the Price List.
On your request, FreshMail will issue a Certificate of Personal Data Destruction for the Personal Data which have been uploaded to the FreshMail App via your Account if the Personal Data is to be destroyed.
The deletion of your Account will not revoke your consent to receive electronic marketing communication from FreshMail or revoke your consent for processing your Personal Data by FreshMail for electronic marketing communication.

Additional services
FreshMail is enjoying a dynamic growth and continues to implement new solutions. FreshMail enables you to send transactional emails. If you wish to use FreshMail’s full transactional email service, contact the FreshMail Sales Department here to conclude the relevant agreement. If you only want to test the functionality of the transactional email service, you can send a maximum of 25 transactional emails every day without any additional agreement.
FreshMail may, upon your request, generate individual reports with a summary of your Subscribers’ data. An extra fee will apply for this service. The service fee will depend on the workload required from FreshMail to deliver your order. Contact the FreshMail Customer Support for more details.

Modifications
From time to time, FreshMail may:
(i) establish new fees for the use of extra services featured int the FreshMail Portal and/or in the FreshMail App. No such extra fees will affect the sending of your Campaigns.
(ii) amend the Terms of Use, the Anti-Spam Policy, the Privacy Policy and the Price List.
Every amendment to the Terms of Use and the Price List will be notified to you at least ten (10) days in advance in an email sent to the email address which you have submitted while signing up or in a pop-up message which you will see once you sign into the FreshMail App.
Each amendment or modification becomes effective on the date specified in the notice for you.
All amendments to the Anti-Spam Policy and the Privacy Policy will be posted at freshmail.com in the Anti-Spam Policy and Privacy Policy tabs. Each amendment posted in either tab becomes effective immediately when made. Please make sure to frequently read the Anti-Spam Policy and the Privacy Policy.

Liability
The FreshMail App is just a tool you use. Therefore, you accept that FreshMail shall not be liable for any damage caused by:
(i) malfunctions of other systems beyond our control;
(ii) your failure to comply with the Terms of Use;
(iii) interference by third parties who gained access to your account through you or in other circumstances beyond our control;
(iv) FreshMail shall not be liable for any damage, including the loss of profits, or loss of data or information as a consequence of: a failure to deliver data or information to the Subscribers or delivery of the data or information to recipients other than intended, delay in delivery, or interruptions in the operation of the FreshMail App or service provision unless proven to be solely attributable to FreshMail;
(v) FreshMail shall not be liable for any unlawful use of the FreshMail App or its use which is contrary to good practices, regardless of the method of its application;
(vi) FreshMail’s limit of liability to you is the average monthly (1 month) payment made by you to FreshMail in the past 12 months;
(vii) you are solely liable for every database and Content you upload to the FreshMail App, and this includes your liability to FreshMail.
Personal Data processing
FreshMail also processes various Personal Data, some of which is most precious to you – as it is your Personal Data.
Learn more in the Privacy Policy.

Complaints
Complaints linked to the provision of Electronic Services may be submitted in writing to our address or by email sent to the email address specified in these Terms of Use.
We will respond to any complaints immediately; however, no later than within 14 days from the date of their receipt.
In order to speed up the processing of your complaint, we recommend that you provide information and describe circumstances relating to the subject matter of your complaint, in particular, the type and date of the irregularity and your request, together with your contact details. These guidelines for submitting complaints are our recommendations only and shall not affect the effectiveness of complaints made without the recommended descriptions.

Rights in the event of non-compliance with the Contract
If you are a Consumer or a Business entity with the rights of a consumer, we are liable towards you if our Services do not comply with the Contract. These irregularities are governed by the provisions of the Polish Civil Code in relation to Business entities and the Act of 30 May 2014 on Consumer Rights in relation to Consumers and Business entities with the rights of a consumer. For the avoidance of doubt, we point out that the rights resulting from the non-compliance of the Service with the Contract apply to Customers who are Consumers and Business entities with the rights of a consumer.
In the event of non-compliance of the Service with the Contract, you should contact us at the e-mail address specified in these Terms of Use or by sending us a letter, specifying your claim relating to non-compliance. You may request that the Service is brought into compliance with the Contract.
We are entitled to refuse to bring the Service into compliance with the Contract if the method chosen by you is not feasible or would necessitate incurring excessive costs. When assessing excess costs, attention shall be paid to all the circumstances of the case, in particular, the significance of the non-compliance of the Service with the Contract and the value of the Service under the Contract.
We shall bring the Service into compliance with the Contract within a reasonable time from when you inform us of the non-compliance and without undue inconvenience to yourself, taking into account their nature and the purpose for which they are used. The costs of bringing the Service into compliance with the Contract shall be borne by us.
In the event of non-compliance of the Service with the Contract, you may submit a declaration requesting a reduction in the price or requesting the rescission of the Contract if:
a) bringing the Service into compliance with the Contract is impossible or requires incurring excessive costs in accordance with point 89;
b) we have failed to bring the Service into compliance with the Contract in accordance with point 90;
c) despite our efforts to bring the Service into compliance with the Contract, the non-compliance still persists;
d) our opinion or the circumstances expressly state that we will be unable to bring the Service into compliance with the Contract within a reasonable time or without undue inconvenience to yourself.
We will process your complaint within a reasonable period of 14 days.
If, while exercising your rights resulting from the non-compliance of the Service with the Contact you submit a suitable request to us, and we fail to respond to such a request within 14 calendar days, your request shall be deemed as reasonable.
In order to speed up the processing of your complaint in the course of the complaint process, we recommend that you provide information and describe circumstances relating to the subject matter of your complaint, in particular, the type and date of the non-compliance of the Service with the Contract, together with your contact details. The above are our recommendations only and shall not affect the effectiveness of complaints made without the recommended description of the complaint.
If you are a Business entity, our liability under statutory warranty is excluded pursuant to Article 588(1) of the Polish Civil Code.
More information on buyers' rights can be found on the website of the Office of Competition and Consumer Protection – https://prawakonsumenta.uokik.gov.pl.
We are liable for the non-compliance of the Service with the Contract, with the Service provided on a one-off basis or in instalments, if the non-compliance existed at the moment of Service delivery and became apparent within two years from that moment. Any non-compliance of the Service with the Contract which became apparent before the end of one year from Service delivery shall be deemed as existing at the time of Service delivery.
It is impossible to invoke the expiry of the term to quote the non-compliance of the Service with the Contract specified in point 97 if this non-compliance was concealed in a deceitful manner.
We are liable for the non-compliance of the Service with the Contract, with the Service provided in a continuous manner, if the non-compliance became apparent at the time of Service delivery. The non-compliance of the Service with the Contract shall be deemed to have occurred at the time when it became apparent.
The presumptions specified in point 97 and 99 shall not apply if:
a) Your digital environment is not compatible with the technical requirements we have outlined to you in a clear and understandable manner prior to the conclusion of the Contract;
b) you have been informed in a clear and comprehensible manner prior to the conclusion of the Contract of your obligation to cooperate with us, to a reasonable extent and using the least onerous technical means for you, in order to determine whether the non-compliance of the Service with the Contract results from the characteristics of your digital environment, and you fail to comply with this obligation in a timely manner.
If you are a Business entity with the rights of a consumer, by entering into a Contract, you accept these Terms of Use and then exercise your rights. In this case, you should complete the relevant form for the Product's non-compliance with the Contract, and in particular provide the necessary data to attest to the circumstances confirming your status conforming to Article 7aa of the Consumer Rights Act, or provide us with this information by other means. By submitting the form indicated above, you declare that the concluded Contract is directly related to your business activity, but that it does not have a professional character for you arising, in particular, from the subject matter of your business activity.

Contract rescission
If being a Consumer or a Business entity with the rights of a consumer you have consented to the performance of the Contract and the delivery of the Service to you before the expiry of the Contract rescission period, you lose the right to rescind the Contract entered into with the Service Provider.
If the Contract relates to the provision of Electronic Services and we have performed the Electronic Service in full with your express consent, and you are a Consumer or a Business entity with the rights of a consumer and you have been informed before the performance of the Service that you shall lose your right to rescind the Contract after the performance of the Service, then you will not be entitled to rescind the Contract.
If the circumstances indicated above (points 102 and 103) do not apply and you are a Consumer or a Business entity with the rights of a consumer, you are entitled to rescind the Contract without stating a reason within 14 days of entering into the Contract.
You shall not be entitled to rescind the Contract without stating a reason provided that the conditions specified in points 102 and 103 are met. Our activities consist of delivering digital Services to the Customer. In view of the above, the commencement of the use of the digital Service before the expiry of 14 days from the date of purchase shall result in the loss of the right to rescind the Contract.
Contract rescission shall take place through informing us of your decision by submitting a suitable declaration. You may send such a declaration using traditional post or by email. You may use the complaint form template available underneath the Terms of Use; however, this is not obligatory.
To meet the Contract rescission deadline, it is sufficient for you to send information concerning the exercise of your right to rescind the Contract before the applicable Contract rescission deadline expires.
In the event of Contract rescission, we shall reimburse you with all the payments we received from you.
Payments shall be refunded using the same method of payment you used in the original transaction unless you expressly requested a different method. You shall not incur any charges as a result of the form chosen for making the refund.
If you are a Business entity, you shall not be entitled to the above-mentioned contract rescission right.

Out-of-court dispute resolution, complaint handling and pursuit of claims
We express consent for the submission of potential disputes associated with the concluded Contracts for arbitration or mediation. The details shall be determined by the parties to the conflict.
Any disputes relating to the services provided by us shall be settled by courts of general jurisdiction and the governing law shall be Polish law.
If you are a Consumer, you may take advantage of out-of-court complaint and redress procedures. The rules of accessing these procedures are available in the offices and on the websites of poviat (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, voivodeship trade inspectorates, as well as at the following website addresses of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php;
http://www.uokik.gov.pl/sprawy_indywidualne.php;
http://www.uokik.gov.pl/wazne_adresy.php.
It is also possible to make use of the online platform for resolving disputes between consumers and business entities at EU level (ODR platform), which is available at: http://ec.europa.eu/consumers/odr.
The provisions of these Terms of Use do not prevent you from invoking mandatory legal provisions governing the protection of consumer rights.

Final provisions
FreshMail strives for excellence in everything it does. FreshMail continuously improves and develops its Portal and App for you. This is why FreshMail may, from time to time, launch a new version of FreshMail services.
Unless anything in the foregoing provisions of these Terms of Use prohibits it, you may submit all your statements to:
(i) by email to pomoc@freshmail.pl;
(ii) by letter to:
FreshMail sp. z o.o.
29 Listopada 155 C,
31-406 Kraków, Poland
FreshMail’s warranties and representations will be submitted to either of the following which you have provided while signing up:
(i) by email to pomoc@freshmail.pl;
(ii) your mailing address.
The prevailing regulations of law of the Republic of Poland shall apply outside these Terms of Use.
Any disputes which may occur between FreshMail and you shall be settled in the court of jurisdiction over FreshMail.
This version of the Terms of Use became valid to 29.02.2024.

Contract rescission template

CONTRACT RESCISSION FORM

Consumers and Business entities with the rights of a consumer shall be entitled to rescind their Contracts. The form provided is a template. Failure to use this template shall not effect the ability to rescind the Contract.

Service Provider: FreshMail spółka z ograniczoną odpowiedzialnością [Polish limited liability company] with its registered office in Kraków, at ul. 29 Listopada 155 C, 31-406 Kraków, entered into the commercial register of the National Court Register (KRS), maintained by the District Court of Kraków-Śródmieście in Kraków, 11th Commercial Division of the KRS, under KRS number: 0000497051, Polish business identification number (REGON): 123040091, Polish tax identification number (NIP): 6751496393

I declare that I rescind the Contract for the following digital services:

Name of the digital service: ___________

Gross price: ___________

IDENTIFICATION DATA:

First and last name: ___________

Contract execution date: ___________

The refund shall be made using the same payment method you chose when purchasing our Services. If the payment was made by means other than bank transfer and you wish to receive a refund into your bank account, please provide below the bank account number to be used for the refund: _________________________________.

_________________________________
signature and date

Information on the processing of personal data associated with contract rescission:

Information on the processing of personal data associated with contract rescission:
The personal data provided in this form shall be processed for the purpose of handling the contract rescission process. The controller of the data provided in this form is FreshMail spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, at ul. 29 Listopada 155 C, 31-406 Kraków, entered into the commercial register of the National Court Register (KRS), maintained by the District Court of Kraków-Śródmieście in Kraków, 11th Commercial Division of the KRS, under KRS number: 0000497051, Polish business identification number (REGON): 123040091, Polish tax identification number (NIP): 6751496393

In view of the handling of the contract rescission process, your data may be processed by external entities involved in handling this process, for example, an accounting firm. The form shall be retained for the period necessary to complete the contract rescission process and to make potential claims resulting from the implementation of the rescission. In view of the processing of the personal data contained in the form, you are entitled to: the right to request access, rectification, erasure or restriction of data processing, as well as the right to lodge a complaint with the President of the Personal Data Protection Office. Providing data is voluntary but necessary for the implementation of the contract rescission process.